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Human Resources Director

Job ID 19000ON8
Human Resources Director
Primary Location: MA-MABoston-313 Congress St
Function:Human Resources

The MENTOR Network is currently seeking a Director of Human Resources.   In this high impact role, you will partner with the Senior Vice President of Operations within our Children & Family Services Operating Group, other HR colleagues, and other key operations stakeholders to support 8 states (Massachusetts, South Carolina, Georgia, Maryland, New Jersey, Ohio, Alabama, and Pennsylvania) with combined revenues of $150M).  Reporting to the Chief HR Officer, you will plan, develop, and lead HR initiatives, programs, and activities that support business goals and objectives.  The staff and programs you will support provide adolescents and families with innovative, quality services and care that lead to growth and independence.  This role will be located in Boston, Massachusetts (Seaport, South Boston area).


Essential Job Functions
To perform this job successfully, the selected candidate must be able to effectively perform each essential function listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead and direct the HR function for the delivery of effective human resources services such as recruitment and retention, employee relations, training and development, and performance management and coaching to the business group covering multiple states.
  • Develop and provide proactive HR solutions to complex workforce related issues.
  • Organize, plan, develop, and direct the implementation and administration of human resources activities for the operating group and carry out policies and procedures relating to all phases of HR activities that support the regional business group's business goals and objectives.
  • Enhance organizational effectiveness by identifying and analyzing current circumstances, implementing organizational development initiatives, and providing training programs.
  • Participate in the development and maintenance of succession plans, and recommending new organization structures. 
  • Assist in the development and execution of strategic plans for the Operating Group. Identify HR implications of these plans and recommend innovative programs and solutions.
  • Lead the planning and implementation of the operating group's human resources related strategic and tactical business plans for theoperating group.
  • Manage three direct reports, and support issues with respective team of HR staff.  This includes performance evaluations, scheduling, orientation, and training. Make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
  • Regularly review and analyze metrics data to identify developing trends and keep leadership informed of developing trends that impact the business.
  • Ensure consistent application of HR programs, policies, and practices used across The Network.
  • Actively participate in the business planning activities for the Operating Group. Confer with management and leadership to plan business objectives, and coordinate HR functions. Provide input in the development of policies.
  • Conduct needs assessment to identify, develop, and implement training and other workforce related programs as appropriate.
  • Collaborate with leaders on the quality improvement process to develop, retain employees and promote quality service.
  • Ensure the proper resolution of employee relations issues. Conduct internal investigations, review and approve employee discharges and other disciplinary actions. Ensure the proper administration of employee layoffs and workforce transition efforts.
  • Provide coaching to managers on the most effective ways of addressing employee issues. Improve employee satisfaction by identifying and responding to concerns and developing leadership and morale-building programs.
  • Maintain a current knowledge of organizational effectiveness throughout Operating Group. Review information such as employee exit data, turnover, statistics, and complaints to identify problem areas and trends. Develop and administer corrective action plans.
  • Performs other related duties and activities as required.


Supervisory Responsibilities


Direct and supervise assigned staff including performance evaluations, scheduling, orientation, and training.  Make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolve employee problems within position responsibilities.


The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in Human Resources or related field required. 
  • Minimum seven to ten years of HR Generalist experience, including extensive work with employee relations, internal investigations, workers compensation and training.
  • Three years of demonstrated success in managing people.  In this role, you will have one direct report and a few indirect reports. Lead, influence, and manage relationships effectively.
  • Ability to embrace both the big picture as well as the tactical issues.  Act as a strategic partner with business leaders while still being able to manage day-to-day needs as they arise.
  • Experience working with large workforces distributed across many sites, preferred.
  • Self-motivation, a high-energy approach and a sense of urgency.
  • Excellent organizational skills, communication abilities and a team-player.
  • A strong sense of ethics and values.
  • Customer focused.
  • SPHR/SHRM-SCP preferred

This is a field HR role, requiring ongoing travel, estimated 25-30% of your time.  This will include overnight travel. In general you will plan your travel ahead, but occasionally you will need to drive or fly to a location on short notice to handle an employee relations issue or to conduct an internal investigation.

Children & Family Services is a partner of The MENTOR Network.  Founded in 1980, The MENTOR Network is a national network of local human services providers offering an array of quality, community-based services to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries and other catastrophic injuries and illnesses, and to youth with emotional, behavioral and medically complex challenges as well as their families. 

We have a great work environment and you’ll be surrounded with a strong and supportive team of peers, leaders and colleagues.  With ~30,000 employees serving ~30,000 people in 36 states, you'll have career opportunities from coast to coast.  When you join The MENTOR Network, you’ll make a difference every day and help to provide quality of life enhancing services to individuals across the country.

Our organization is driven by the power or relationships. As an organization of people serving people, positive and productive relationships are vital to the work we do.  Apply Today!


External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.


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