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From clinicians to program managers to direct care staff, our employees make a difference every day. Our talented team provides survivors of brain injury with structured support and compassionate care. And as part of The MENTOR Network— a national network of local health and human services providers — NeuroRestorative's employees are part of a growing organization that’s been at the forefront of providing innovative, community-based care for more than 30 years.

Manager, Program, NeuroRestorative

Job ID 190000L9
Description
Manager, Program, NeuroRestorative
Primary Location: United States-MD-MDBowie
Function:Management

NeuroRestorative Maryland

NeuroRestorative in Maryland is searching for a Program Manager to be responsible for daily operations, ensuring that performance targets are met.  And that clinical staff is provided with operational training.

This is a great opportunity to join a team and make a difference in the lives of those we serve.

Description
Essential Job Functions
  • Supervises program staff by providing continuous coaching, feedback, and progressive discipline when necessary. Monitors the process for selecting and training professional and support staff.
  • Assigns caseloads, evaluates performance for quality assurance, conducts new employee orientation, and manages staff development and training.
  • Supervises clinical and crisis management and establishes on-call duties.
  • Develops and maintains working relationships with all clients, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services.
  • Projects revenue and monitors monthly expenses in conjunction with program goals.
  • Oversees appropriate interface with billing system and other operating units as necessary to meet company requirements.
  • Monitors compliance with all regulatory, contractual, corporate, and legal requirements.
  • Promotes and markets programs to funding sources, community agencies, families, and related groups. Ensures a timely response to all requests for information, services, and documentation.
  • Maintains knowledge of clinical standards and ensure compliance in terms of treatment interventions.
  • Ensures that all records are accurate, up to date, and in compliance with legal and corporate requirements.
  • Oversees recruitment, including selecting, contracting, and terminating mentors.  Oversees mentor supervision, training and evaluation.
  • Processes referrals, intakes, assessments, matching and placement of new clients.Monitors the supports needed for clients to maximize success in the program.
  • Serves as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.).
  • Monitors the availability and efficacy of community-based and other supports required by the program.
  • Performs other duties as assigned.

Qualifications:
Requirements:
  • Bachelor's degree in social work, psychology or other related field 
  • Five years of social services experience
  • Some supervisory experience required
  • Valid driver's license and driving record that meets insurability requirements as defined by the Company, if applicable
  • Current CPR/First Aid Certification, as required by state
  • Thorough knowledge of the structure of entities associated with the human services field
  • Excellent written and verbal communication skills
  • Knowledge of commonly used concepts, practices and procedures within the field 
EOE/AAE

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