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From program assistants to nurses and program directors, our employees make a difference every day. Our talented team provides elders with day health supports in vibrant community-based settings. And as part of The MENTOR Network— a national network of local health and human services providers—ADH employees are part of a growing organization that’s been at the forefront of providing innovative, community-based care for more than 30 years.

Director, Quality Improvement

Job ID 20000CG4
Director, Quality Improvement
Primary Location: United States-MA-MAFoxborough

Multitasker. Outcomes focused. Solutions oriented.  Do you have these skills and a passion for developing strong processes? We want to hear from you!
MENTOR Adult Day Health is seeking a Quality Improvement Director to provide leadership and support to our management and staff in our adult day-based programs. We offer vibrant day program services that help elders remain in their homes instead of requiring higher levels of care such as nursing homes.  Join our mission-driven organization and help us make a difference in the lives of those we serve. Reporting directly to the Sr. Director, QI, the Director of Quality Improvement leads our team, drives initiatives, and oversees all matters of Quality within the state to ensure services are delivered with the utmost quality and dignity for those we serve. This role will reside in Massachusetts and regular travel within the state is expected. 

The health and safety of our employees and of those individuals we serve is of utmost importance to us.

To be sure we extend that concern to our recruitment process, we will be leveraging digital capabilities to meet virtually and continue to recruit top talent at Adult Day Health, a partner of The MENTOR Network. Due to the public health concerns regarding COVID-19, as your application progresses, you will be asked to participate in virtual interviews using one of our digital tools. Our recruitment team will provide further details to assist you in your recruitment journey.

Thank you for your flexibility and understanding as we focus on the safety and well-being of those we serve, as well as one another. 


  • Partner with stakeholders in state and region to develop and implement continuous quality improvement plans
  • Ensure implementation of The Network and Operating Group objectives or other initiatives in assigned state and, as directed, take the lead role for Region-specific quality strategies
  • Provide quality assurance / improvement focused technical assistance and subject matter expertise with regard to process improvement initiatives
  • Develop and promote systems and processes for effective communication with region and state leadership teams and QI staff to elicit feedback and disseminate information
  • Oversee data integrity and utilization of Network databases for assigned region
  • Analyze data and proactively identify opportunities for improvement
  • Partner with state leadership to develop and implement strategies toward improvement
  • Consult with Regional team to follow through on critical events and identify methods to improve safety and minimize risk to those we serve, to our employees, and to the communities we serve
  • Oversee internal investigations of critical incidents in assigned states to ensure compliance with Network and Operating Group standards
  • Support QI Manager with diligence assessments and evaluation of prospective mergers and acquisitions
  • Proactively identify patterns of noncompliance with state leadership team to identify strategies to address
  • Conduct periodic on-site compliance reviews
  • Consult with State leadership teams to develop corrective action plans in response to adverse actions. 
  • Review Network Performance Audit results at least quarterly, and identify any patterns or trends; support state to develop corrective action plans in response to any findings
  • Collaborate with Operations leadership and QI Managers to determine local customer engagement activities
  • Make decisions and recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions

What we require:
  • Bachelor's degree required
  • Minimum of 3 years of experience in operations management and/or quality management is required
  • A commitment to quality and a passion for service in everything you do
  • Exceptional people skills with an ability to establish rapport and credibility throughout the organization
  • Demonstrated ability to work collaboratively, within an interdisciplinary approach
  • An ability to move between the strategic focus on quality and the day-to-day tactical needs
What we offer:
  • Competitive compensation/benefits package including 401(k) with company match

  • Annual performance-based bonus plan

  • Competitive Paid Time Off and Holiday Pay

  • Family-oriented environment

  • A rewarding work environment with some of the best co-workers you could ask for

  • Advancement opportunities within our nation-wide Network

Come join our team of dedicated and caring professionals.  Apply Today!

Founded in 1980, The MENTOR Network is a national network of local human services providers with ~30,000 employees serving ~30,000 consumers in 36 states. We offer an array of quality, community-based services to adults and children with intellectual and developmental disabilities, acquired brain injury and other catastrophic injuries and illnesses and to youth with emotional, behavioral and medically complex challenges as well as their families.

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