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Self-Pay Accounts Specialist

Job ID 19000AQ3
Self-Pay Accounts Specialist
Primary Location: MA-MALawrence-280 Merrimack St

The MENTOR Network is expanding our Finance Shared Services Team. 

We have an amazing new office in Lawrence, Massachusetts, immediately off 495 and across from the Lawrence MBTA Commuter Rail stop.


Apply today to become a part of our mission driven organization! 

  • Create self-pay billing invoices, attach all necessary backup and mail to individuals
  • Contact individuals by phone
  • Address any concerns individuals may have with their invoices
  • Update collection tool with clear concise notes as individuals accounts are worked
  • Establish payment plans following company guidelines
  • Review unapplied cash log for any items that can be applied and work with cash team to resolve
  • Work credit balances on the aging and overpayment account and follow the credit balance procedure for resolution
  • Communicate with Field Finance and SSC Management on issues with collections
  • Make recommendations for individuals whose accounts should be sent to collection agency
  • Compete necessary forms and provide appropriate support for:
    • Refunds
    • Cash move
    • Sales adjustments
    • Transfer of Liability
  • Ensure internal control compliance with all assigned areas and other audit requirements
  • Assist in the onboarding of new hires by providing required training when necessary
  • Embrace concept mentoring by actively participating in team meetings and fostering an environment in which team members proactively collaborate with one another
  • Proactively supports management as well as the objectives and goals of the department
  • Supports special projects, mission critical initiatives and performs other duties as assigned by the Supervisor
  • System testing


  • High school diploma or equivalent
  • Associates or Bachelor's degree in a Business or Healthcare related field preferred
  • One to three years of experience with Medical Billing & Collections preferred
  • Knowledge of ICD-10 diagnosis codes and CPT medical service codes
  • Knowledge of UB-04 and HCFA-1500 forms
  • Strong understanding of medical billing & collections compliance
  • Strong understanding of Medicare, Medicaid, Medicaid managed care, Commercial, Workers Comp and Auto-no-fault payer types
  • Must be self-motivated and detail oriented
  • Must have excellent communication skills
  • Must be highly organized with ability to multi-task
  • Must have analytical skills and the ability to collect information from different sources
  • Effectively use Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

What we offer:
  • Competitive compensation/benefits package including 401(k) with company contribution, company paid life insurance and company paid short and long term disability
  • A rewarding work environment with some of the best co-workers you could ask for
  • Competitive Paid Time Off & Holiday Pay
  • A dynamic, growing work environment
  • Advancement opportunities within our nation-wide Network


Founded in 1980, The MENTOR Network is a national network of local human services providers.  Our shared service center in Lawrence, MA, supports the finance, HR, and IT operations for our ~30,000 employees who serve ~30,000 individuals in 36 states.  We have a great work environment and you’ll be surrounded with a strong and supportive team of peers, leaders and colleagues.  When you join The MENTOR Network, you’ll make a difference every day and help to provide quality of life enhancing services to individuals across the country.

Come join our team of dedicated and caring professionals Apply Today!

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