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From direct care staff to program managers to clinicians, our employees make a difference every day. Our talented team helps individuals with intellectual and developmental disabilities thrive in the communities they call home. And as part of The MENTOR Network— a national network of local health and human services providers—REM’s employees are part of a growing organization that’s been at the forefront of providing innovative, community-based care for more than 30 years

Quality Improvement Specialist

Job ID 19000QO4
Quality Improvement Specialist
Primary Location: United States-MN-MNMankato

REM Heartland is seeking a Quality Improvement Specialist.  Apply today to join our amazing organization!

REM Heartland is seeking a Quality Improvement Specialist to provide leadership and support for a region and/or service line with respect to quality improvement.  Responsible for implementing The Network’s, Operating Group’s, and state-specific quality systems for a region and/or service line.  Assists in the implementation of initiatives and assurances under the direction of a QI Manager and/or operations.  Conducts internal reviews of program operations and monitors compliance with internal and external requirements. Supports state operations and assigned region and/or service line to comply with all applicable internal and external quality of services standards.  

Essential Job Functions:

  • Represents an assigned region and/or service line within a state on the state's QI Team and participates in regional leadership team meetings. 
  • Facilitates and verifies implementation of state-specific continuous quality improvement plans.
  • Provides quality assurance / improvement technical assistance and subject matter expertise with local process improvement initiatives. 
  • Facilitates communication with local operations managers to elicit feedback and disseminate information, as directed through a state plan
  • Coordinates implementation of training programs and delivers training as assigned. 
  • Verifies implementation of effective strategies for improvement that were designed to measure and improve outcome measures. 
  • Monitors quality improvement goals and tracks outcomes and measurements.
  • Reviews incident data and prepares and analyses trended reports for local operations managers and QI Manager.  
  • Conducts incident reporting training and technical support in a region and/or service line.
  • Conducts internal investigations of incidents and/or allegations per local protocol and as assigned.
  • Conducts or assists with the provision of QI and risk management training to appropriate personnel in acquired companies.   
  • Conducts regular reviews of program operations and services to appraise levels at which programs are in compliance with established external and internal standards.
  • Monitors compliance with contractual obligations, state and federal regulations, accreditation standards and internal operating practices.
  • Conducts audits and supports operations to prepare for licensing / certification reviews.
  • Partners with local operations and QI Manager to design correction plans for findings of noncompliance.
  • Conducts audits to verify completion of correction plans in response to surveys.
  • Completes Network Performance Audits, as assigned and reviews compliance with Network and state-specific consumer funds policies.
  • Partners with local operations to implement and verify service model-specific policies and procedures.
  • Support Operations with implementing local customer engagement activities.
  • Support local customer engagement survey process through promotion, planning, completion, data collection, etc.


Job Requirements:

  • Bachelor’s degree required, or an equivalent combination of education and experience that provides proficiency in the areas of responsibility may be substituted.  
  • Three to five years of experience in quality improvement or other related social services field required.
  • Valid driver’s license and driving record that meets insurability requirements.
  • Successful clearance of local and/or state background checks. 

REM Minnesota is a partner of The MENTOR Network, a national network of local human services providers offering quality, community-based services.  With 32,000 employees serving 30,000 adults, children, and seniors in 36 states, you'll have career opportunities from coast to coast. When you join The MENTOR Network, you’ll make a difference every day and help to provide quality of life enhancing services to individuals across the country.

Come join our team of dedicated and caring professionals.  Apply Today!


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