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Quality Improvement Specialist Human Services

Job ID 19000VP2
Quality Improvement Specialist Human Services
Primary Location: United States-AZ-AZPhoenix


Arizona Mentor seeks a Quality Improvement Specialist to provide leadership and support for the Camelback region of Arizona monitoring services for individuals with various needs and disabilities.  As a Quality Improvement Specialist you would assist in the implementation of initiatives and assurances under the direction of a QI Manager and/or operations, conduct internal reviews of program operations and monitor compliance with internal and external requirements.

Job Responsibilities:

  • Coordinates implementation of training programs and delivers training as assigned. 
  • Verifies implementation of effective strategies for improvement that were designed to measure and improve outcome measures. 
  • Reviews incident data and prepares and analyses trended reports for local operations managers and QI Manager.  
  • Conducts incident reporting training and technical support in a region and/or service line.
  • Conducts internal investigations of incidents and/or allegations per local protocol and as assigned.
  • Conducts regular reviews of program operations and services to appraise levels at which programs are in compliance with established external and internal standards.
  • Monitors compliance with contractual obligations, state and federal regulations, accreditation standards and internal operating practices.
  • Conducts audits and supports operations to prepare for licensing / certification reviews.
  • Conducts audits to verify completion of correction plans in response to surveys.
  • Support local customer engagement survey process through promotion, planning, completion, data collection, etc.

What we offer you:

  • Full compensation/benefits package 
  • 401(k) with company matching  (with introductory period and eligibility requirements met)
  • Referral bonus if you refer someone who is hired and employed at least 120 days
  • A rewarding work environment with an incredible team of co-workers
  • Paid training 
  • Mileage reimbursement
  • Paid Time Off, Holiday pay, and Annual bonus plans
  • Family-oriented environment, casual dress, employee events
  • Access to a national network of local human service providers across 35 states 

  • Bachelor’s degree required, or an equivalent combination of education and experience that provides proficiency in the areas of responsibility may be substituted.
  • Three to five years of experience in quality improvement or other related social services field required.

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