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Personal Agent

Job ID 19000LYH
Personal Agent
Primary Location: United States-OR-ORPortland
Function:Program Services Coordination/Case Management

MENTOR Oregon seeks a full-time Personal Agent/ Case Manager in the Portland area. The Personal Agent will support a caseload of 40 people 18+ years old with intellectual or developmental disabilities to identify personal strengths, interests, and goals, assess support needs, and help connect that person to available services and resources in the community.  

Job Responsibilities:
  • Frequent travel across the Portland area to meet with individuals in their homes, at their jobs, and other community settings.    
  • Build trusting professional relationships with the people on your caseload by listening and identifying barriers they face in reaching their goals.
  • Support individuals through problem-solving, conflict resolution, and resource sharing.
  • Work independently as well as with a larger team of Personal Agents, Supervisors, Assessment Specialists, and Administrative employees. 
  • Develop written support plans, address each person’s changing needs, and ensure continuous choice counseling and service satisfaction.
What we offer you:
  • Medical, Dental and Vision insurance
  • 401K and retirement plan options
  • Annual Bonus after a year of employment when goals are achieved
  • Employee Discounts to major retailers
  • Paid Training, Vacation Accrual and Holiday Pay
  • Casual Dress Code
  • Career Development and Advancement Opportunities
  • "Network Angels" an Employee Assistance Program
  • A bachelor's degree in behavioral science, social science, or a closely related field or
  • A bachelor’s degree in any field and one year of human services related experience  or
  • An associate’s degree in a behavioral science, social science, or a closely related field and two years of human services related experience  or
  • Three years of human services related experience, such as work providing assistance to people and groups dealing with issues such as: economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.


Other Qualifications:

    • Strong communication and literacy skills, including both written and oral.
    • Ability to work independently and efficiently with attention to detail, demonstrate strong time management skills, organizational skills, meet established deadlines, ability to adapt to change.
    • Strength in comprehending, interpreting, and implementing a wide variety of established policies, procedures, and the Oregon Administration Rules.
    • Proficiency with Microsoft Office and comfortable with use of multiple databases.
    • Commitment to choice for individuals receiving services and focus on self-determination.
    • Valid driver's license and access to a working vehicle.
Preferred Qualifications:
  • Previous experience in Person Centered Planning and Self-Determination.
  • Prior experience in service coordination.
  • Experience as a Mandatory Abuse Reporter. 

MENTOR Oregon, a partner of The MENTOR Network, is a national network of local human services providers with career opportunities in 36 states.

MENTOR Oregon is a team of abuse aware advocates working toward social justice for all people.

We believe in transparent communication while celebrating differences, achievements, failure, lessons learned and change.

We practice principles of purpose, courage, trust, responsibility and personal growth, in our work and our relationships, which promote the spirit of service, cooperation and continuous improvement.

Come join our team of dedicated and caring professionals.  Apply Today!


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  • Program Services Coordination/Case Management, Portland, Oregon, United StatesRemove

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