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From clinicians to program managers to direct care staff, our employees make a difference every day. Our talented team provides subacute and post-acute rehabilitation services to individuals with brain, spinal cord, and medically complex injuries, illnesses, and other challenges. And as a part of The MENTOR Network — a national network of local health and human services providers—NeuroRestorative’s employees are part of a growing organization that’s been at the forefront of providing innovative, community-based care for more than 30 years.

Manager, Program, NeuroRestorative

Job ID 19000RAU
Manager, Program, NeuroRestorative
Primary Location: United States-MI-MIWarren

NeuroRestorative is seeking a Program Manager to join our dedicated team in serving individuals with acquired brain injury in post-acute vocational rehabilitation programs. 
As a Program Manager you will be responsible for the daily operations, ensuring performance targets are met and providing clinical staff with operational training.  The Program Manager reviews and recommends policies and procedure to enhance program efficiency, and uses technical and analytical tools to measure performance and productivity.
Essential Job Functions
  • Supervises program staff by providing continuous coaching, feedback, and progressive discipline when necessary. Monitors the process for selecting and training professional and support staff.
  • Assigns caseloads, evaluates performance for quality assurance, conducts new employee orientation, and manages staff development and training.
  • Supervises clinical and crisis management and establishes on-call duties.
  • Develops and maintains working relationships with all clients, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services.
  • Projects revenue and monitors monthly expenses in conjunction with program goals.
  • Oversees appropriate interface with billing system and other operating units as necessary to meet company requirements.
  • Monitors compliance with all regulatory, contractual, corporate, and legal requirements.
  • Promotes and markets programs to funding sources, community agencies, families, and related groups. Ensures a timely response to all requests for information, services, and documentation.
  • Maintains knowledge of clinical standards and ensure compliance in terms of treatment interventions.
  • Ensures that all records are accurate, up to date, and in compliance with legal and corporate requirements.
  • Oversees recruitment, including selecting, contracting, and terminating mentors.  Oversees mentor supervision, training and evaluation.
  • Processes referrals, intakes, assessments, matching and placement of new clients.Monitors the supports needed for clients to maximize success in the program.
  • Serves as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.).
  • Monitors the availability and efficacy of community-based and other supports required by the program.
  • Performs other duties as assigned.

  • Bachelor's degree in social work, psychology or other related field 
  • Five years of social services experience
  • Some supervisory experience required
  • Valid driver's license and driving record that meets insurability requirements as defined by the Company, if applicable
  • Thorough knowledge of the structure of entities associated with the human services field
  • Excellent written and verbal communication skills
  • Knowledge of commonly used concepts, practices and procedures within the field 

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